Privacy Policy

Casa do Rolapipas is committed to respecting the privacy of its users. For this reason, this Privacy Policy explains how the site works and how your personal information is handled.

References in this Policy to “Casa do Rolapipas”, “we” or “our” refer to Casa do Rolapipas. Any changes to this Policy made after you submit your personal data can be found on this page.

Preservation of personal information

Under the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679 of the European Parliament and of the Council, all personal data provided is subject to processing and held by us.

After collecting the information you voluntarily submit to us, we retain it until instructed otherwise, for the minimum period necessary for the purposes for which it was collected, or for the period authorised by the supervisory authority. Preserving this information allows us to continue providing you with personalised services without interruption.

Every user is free to choose whether or not to provide personal information. By providing your data, you authorise its collection and use according to the rules set out here. Under the GDPR, you may at any time object to marketing communications and request the rectification or deletion of the data provided, through the email reservations@tripwix.com.

Information security and use

Casa do Rolapipas is committed to ensuring the privacy of the users of its website.

Besides guaranteeing the confidentiality of the data we have access to, we commit to using it only for the purpose for which it was collected, never allowing the sale, rental or availability to third parties of any personal data sent by our users.

We follow appropriate security and data-protection practices, in line with current technical knowledge, to prevent loss, misuse, alteration or unauthorised access. Even so, no method of electronic communication or storage is completely secure, so we cannot guarantee absolute protection.

Site forms and processors

Messages sent through the site forms (contact, booking request and newsletter subscription) are delivered by email through Brevo, a European platform that acts as a processor for Casa do Rolapipas under Article 28 of the GDPR. In this process, Brevo only handles the data needed to deliver the message (name, email, phone, requested dates and the message text) and does not use it for any other purpose.

Cookies policy

Cookies are small text files that a website stores on your device, for example to remember preferences or measure visits.

This website does not use analytics, advertising or third-party cookies, and it currently stores no cookies on your device. If it ever needs one, it will only be a cookie strictly necessary for the site to work (for example, spam protection on the forms), which does not require consent, and this policy will be updated.

Cookie management

You can set the devices and browsers you use to reject some or all cookies, with anonymous browsing being the most common method. Blocking essential cookies may restrict site features and cause unexpected behaviour.

Learn how to manage cookies in each browser: Chrome, Firefox and Safari.

Audience measurement

To understand how the site is used and improve it (for example, which pages are visited most and at which step a booking request is left unfinished), we use PostHog, hosted in the European Union (Frankfurt). It is configured to work without cookies and without storing any information on your device:

• visits are counted with an anonymous identifier that changes every day;
• your IP address is used only for that calculation and it is not stored;
• we do not record sessions or collect what you type into forms.

Copyright and intellectual property

All data, trademarks and content on this website are protected by national and international intellectual-property law. Reproduction for personal use is permitted, but modifications, imitations, transmissions or the sale of any content are prohibited. The exception is the right to quote, as long as the source is clearly identified.

All texts, images, illustrations, photographs, trademarks and other elements of the site may be protected by law. Some images may be copyrighted by their providers (for example, photos from image banks).

Hyperlinks

For ease of navigation, the site may include links to other websites. If you choose to use them, you should review and accept the rules of those sites. We cannot guarantee their quality nor assume responsibility for the content or features of external portals.

Usage and risk

Casa do Rolapipas cannot be held liable for any losses or damages arising, directly or indirectly, from the correct or incorrect use of the site and its content, from access to your equipment by third parties, or from viruses.

The information on the site is provided for informational purposes only. Despite our efforts to keep it up to date and reliable, it may contain inaccuracies or errors and may be changed at any time without prior notice.

Newsletter

The Casa do Rolapipas newsletter service involves compiling a list of subscribers' email addresses. The address is provided voluntarily, by filling in the fields indicated on the site.

The newsletter contains information considered relevant by Casa do Rolapipas, sent electronically on a periodic basis. You can cancel at any time through the unsubscribe link included in every issue, which immediately removes your email from our database. Registering for the newsletter does not subscribe you to any additional service, nor do we share your data with third parties.

Alternative Dispute Resolution (ADR)

In the event of a dispute, consumers may use an alternative consumer dispute resolution body. The electronic Complaint Book is also available at livroreclamacoes.pt.